Shipping policy

Sardar-Ji-Bakhsh Coffee & Co., (“SJB”) owned and operated by Sardarjibakhsh Private Limited, is committed to provide expedient and hassle-free delivery to our valued customers. The products will be delivered to your doorstep in unused and durable condition and in a tamper-proof packing.

Our Shipping Policy is designed for providing our patrons with assured support and real-time assistance, all-round transparency and credible tracking facility.

The details of our Shipping Policy are enumerated below:

Shipping Location: Orders can be delivered only to Consignee / Customer / Recipient’s Residential Address or Work Location. The delivery of the orders cannot be done at any public places like Malls, Hotels, Restaurants, Hostels, Public Streets etcetera.

If at all the recipient is unavailable during the time of delivery, Courier Company/Delivery Partners will try to make 2 attempts to deliver the product. In case, the customer is still not reachable / available, the same will be returned to our facility in New Delhi.

  1. Geographical Nature of Shipping Location

Domestic – India

No additional costs regarding shipping pick up or exchange will be charged to the Customer for product delivery within any location in the territory of India for orders placed online. The usual time for delivery for domestic locations can be from anywhere between 4 to 9 business days.

International Shipping

For Shipment to our International Customers, we partner with trusted International Courier Agencies.

The usual time for delivery for international locations is a minimum of 15 business days. However, we cannot guarantee how long it will actually take for your order to arrive because the international shipment is vulnerable to unforeseeable delay. Custom processes can also be unpredictable and the package may be withheld for a longer period, a process which is beyond our control. For such long delivery delays, please contact your local customs office.

Additionally, all the shipping cost, import duties, taxes and applicable charges / fees not included in purchase price are liable to be incurred by the Customers. 

The shipping costs for our international customers is ascertained and charged at the time of order booking.

We also do not refund for packages lost in transit.

  1. Shipping address can be changed by the customer at a location of their choice before the dispatch of the product by SJB. Once the order is created, customer can change shipping address only till the order is actually shipped from our facility. If customer wants to change shipping address, they should send an email to hello@sardarjibakhsh.in.
  2. We also do not refund or replace stolen packages or un-retrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure. We are not responsible for products not received due to an incorrect or an incomplete shipping address. Orders marked undeliverable due to an incorrect shipping address will be re-sent if and when they are received back to us and the Customer will additionally incur a reshipment fee.
  3. Shipping Timeline: After a successful placement of order, we shall dispatch the orders within 3 business days of acceptance.

For In-store purchase, the customers can take personal delivery at the time of purchase.

  1. We urge all our customers to inspect the package for any damage or tamper before receiving the package and/or signing for receipt.

For any other queries or requests, get in touch with us at hello@sardarjibakhsh.in.

Sardarjibakhsh Private Limited

Address: WH-100, Third Floor, Mayapuri, Block B, Phase-1, New Delhi-110064, India